All orders are shipped from Bloomington, IN.
All flags and banners are made to order and have a production time of 10-14 days followed by 2-5 days of shipping.
If you have an explicit deadline or expectation for shipping, please let us know before you place your order so that we can ensure it is shipped out at the proper time.
We want you to love your purchase. If you are not completely satisfied, please let us know within 7 days from the delivery date and we will work with you to make it right. Please keep in mind that due to the handmade nature of many of our products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.
A store credit or exchange will be given for items returned within 14 days of delivery.
Sale items are FINAL SALE.
Personalized or custom orders are non-refundable
If you receive a damaged or incorrect item in your package, please contact us within 24 hours of receipt.
None of our flags or banners can be returned for a full refund because of their custom nature. If you are dissatisfied with your flag, please reach out to us within 5 days of delivery so we can form a solution. We will offer you the choice of a replacement or a partial refund. If you choose a replacement, you will receive a return label and will be required to send back your flag within 7 days of delivery and a new one will be issued. Any shipping costs are non-refundable, and the cost of return shipping will be the responsibility of the customer.
We are not liable for any damage upon receipt of items due to shipping, and all concerns such as these should be taken up with the courier.
Additional Store Policies
Hand Crafted Goods: Please note that our flags are cut, sewn, painted & packaged by hand. This means that each one is unique and may feature slight variations such as the flag's finished size.
Copyright: All designs are copyright of Luna Cove and are not authorized to be copied or sold by any other party.
For any additional concerns or inquiries such as opening a wholesale account with us, please contact us here.